Effective Professional Communication: A Rhetorical Approach

Reviewed by Bartels Christina, Assistant Professor, Clarke University on 12/19/23

Comprehensiveness rating: 5 see less

This comprehensive guide is tailored for individuals aiming to elevate their communication skills and thrive in professional environments. It is designed to cater to students at all levels, with a particular focus on providing action-oriented activities for those in the Capstone program.The following categories have been assessed:
Introduction to Communication: The book's introduction to communication is nothing short of outstanding. It provides a solid foundation by covering the fundamental principles of communication, exploring the intricacies of verbal and non-verbal communication, and addressing the importance of effective listening. Readers, whether novices or seasoned professionals, will find this section to be an invaluable resource for understanding the core concepts that underpin successful communication.
Rhetorical Theory: The book not only explains the theoretical frameworks but also illustrates how these concepts can be applied in real-world scenarios. The inclusion of historical and contemporary examples ensures that readers can grasp the relevance of rhetorical theory in various contexts, making this section both informative and engaging.
Technical Writing Essentials: The section on technical writing is a standout feature of this book. It skillfully guides readers through the intricacies of crafting clear, concise, and purposeful technical documents. From understanding audience needs to mastering the art of conveying complex information, the book provides a wealth of practical tips and examples. Whether you are a novice or an experienced technical writer, this section is an invaluable resource for honing your skills.
Technical Correspondence: Covering everything from formal emails to project proposals, the book equips readers with the tools to navigate professional communication successfully. Clear examples and templates enhance the practical applicability of the advice, making it an indispensable reference for anyone involved in business communication.
Applying for a Job: The chapter on job application communication is a gem for individuals navigating the competitive job market. It goes beyond the basics, offering insights into crafting compelling resumes, cover letters, and professional online profiles. The book's guidance is up-to-date with current industry trends, ensuring that readers are well-prepared to showcase their skills and stand out in a crowded job market.
Writing a Report: The book's coverage of report writing is thorough and insightful. It guides readers through the entire process, from defining the purpose and scope of a report to presenting findings in a clear and organized manner. Practical tips on data visualization and structuring complex information make this section particularly valuable for professionals involved in report writing across various industries.
Public Speaking: The book addresses common fears and challenges associated with public speaking and provides practical strategies to build confidence and engage audiences. Whether you are a novice speaker or an experienced presenter, the tips on speech preparation, delivery, and audience interaction are invaluable for honing your public speaking skills.

Content Accuracy rating: 5

The book skillfully elucidates foundational concepts in communication, offering clarity and correctness in its presentation. Through a blend of textual explanations and supplementary resources, including videos, it dives into defining communication models and exploring cultural nuances. This multimedia approach ensures that readers not only receive informative content but also have access to additional materials that enhance the accuracy of their understanding, providing a reliable foundation to build upon.

Moreover, the book's unwavering commitment to precision is reinforced by a comprehensive set of resources, including videos that substantiate and demonstrate key concepts in each category. Whether it's understanding communication models or navigating cultural intricacies, these supplementary materials serve as tangible proof of the book's accuracy.

Relevance/Longevity rating: 5

The book's strength lies in its ability to offer current and pertinent information without succumbing to the pitfalls of rapid obsolescence. It navigates the ever-evolving landscape of communication with finesse, ensuring that readers receive contemporary insights that remain valuable over the long term. The inclusion of real-world examples and case studies further reinforces the relevance of the content, making it relatable and applicable to diverse professional contexts. The text is not only current but is crafted with a structural integrity that anticipates future developments. The arrangement of information is strategic, allowing for seamless updates when needed. This thoughtful organization ensures that the book will remain relevant and adaptable, standing the test of time in an era of rapid changes in communication trends and technologies.

Clarity rating: 5

The text is a shining example of lucid and accessible prose, creating an immersive learning experience for readers of all backgrounds.
The brilliance of this book lies in its ability to convey complex concepts with simplicity. The language is clear, concise, and devoid of unnecessary jargon, making it an inviting read for both novices and seasoned professionals. One of the standout features is the book's commitment to providing context for any technical terminology or industry-specific jargon. Complex concepts are demystified through thoughtful explanations and real-world examples, ensuring that readers grasp the nuances without feeling overwhelmed.

Consistency rating: 5

The consistency in terminology and framework is a hallmark of this book. Each concept introduced is seamlessly integrated into a larger, cohesive framework, creating a narrative that unfolds with logical precision. This internal consistency not only facilitates a smooth reading experience but also enhances the reader's ability to grasp and retain complex ideas. The framework established in the early chapters is upheld throughout the entire text, creating a sense of continuity that is both reassuring and enlightening. This consistency fosters a deep understanding of how various communication elements interconnect, providing readers with a holistic perspective that is crucial for mastery in the field.

Modularity rating: 5

The modularity of this text is a masterstroke, allowing for easy integration into various course structures. Divisible into smaller reading sections, each with clear subheadings, the book facilitates a dynamic learning experience. This modular approach not only enhances comprehension but also empowers educators to tailor the curriculum to suit their teaching styles and the unique needs of their students.

Organization/Structure/Flow rating: 5

Each topic is introduced and developed in a way that just makes sense. The logical flow of information from one chapter to the next ensures that readers can build their understanding without feeling lost or overwhelmed. The author's thoughtful organization transforms potentially confusing subjects into a seamless journey of learning. The clarity in presenting ideas is another standout feature. The book avoids unnecessary complexity and uses straightforward language, making it accessible to readers of all levels. Concepts are introduced in a way that feels like a natural progression, enhancing comprehension and allowing readers to absorb the material with ease.

Interface rating: 5

The navigation is a breeze – no frustrating problems or confusing layouts. Readers can effortlessly move between sections, chapters, and topics, enhancing the overall accessibility of the content. The user-friendly interface makes it easy for both tech-savvy individuals and those less comfortable with digital resources to navigate with confidence. Images and charts are presented without distortion, adding a visual appeal to the learning experience. The careful attention to detail in display features ensures that readers can focus on the content without being distracted or confused by technical glitches. This thoughtful design contributes to an immersive reading experience. Even the PDF print copy has the HP5 element spelled out in a simple web address for those needing to access it without clicking.

Grammatical Errors rating: 5

No grammar errors were detected.

Cultural Relevance rating: 5

The book provides a safe and welcoming space by avoiding cultural insensitivity and offensive material, creating an environment conducive to learning. The use of examples is a notable strength, with the book going beyond token gestures to include a diverse array of races, ethnicities, and backgrounds in its illustrations and case studies. This approach adds depth to the material, fostering relatability and understanding among a broad readership. However, the video content presents a potential area for improvement. While the written content strives for inclusivity, the lack of diversity in video presenters is a noticeable gap. Incorporating a variety of voices and faces in the video materials would enhance the overall learning experience, providing students with a more representative perspective of communication in diverse contexts. Despite this area for improvement, "Mastering Communication" remains a valuable resource for those seeking a culturally sensitive textbook. The commitment to inclusivity in written examples is evident, and with further enhancements in the diversity of video presenters, the book could truly stand as a benchmark for inclusive educational materials. Overall, it's a commendable effort with room to grow.

Comments

I'm incredibly impressed by the high quality and thoroughness of this free resource. It's absolutely phenomenal! I plan to incorporate it into at least two of my courses.

Reviewed by Feldman Eileen, Adjunct professor, Bunker Hill Community College on 3/31/23

Comprehensiveness rating: 5 see less

The book aims to have students realize the need for accurate communication and for avoidance of miscommunication in personal and work life. The chapters range from Aristotle and other models of rhetoric to grammar and punctuation basics to writing emails and texts and business activities to public speaking . Also included are job finding, interviewing, and resume writing.

Content Accuracy rating: 5

The book's accuracy can be checked in the plentiful citations following each claim or model. The writing is grammatical and articulate.

Relevance/Longevity rating: 5

The content is up-to-date but can be easily updated through new videos, scenarios, and evolving technology. There aren't out-dated references used as examples.

Clarity rating: 5

The language is concise and paragraphs short. Learning Objectives begin each chapter. Key words are defined after that; key takeaways are at each chapter's conclusion. Numbers of bulleted points are enclosed in colored rectangles for easy recognition and notetaking.

Consistency rating: 5

The framework of objectives, key words, headings, videos with links, workplace scenarios, quizzes and reflections, takeaways, and references is followed in each chapter. In each chapter assignments /reflections involve communication in both personal and professional life. One-question quizzes check comprehension of the material.

Modularity rating: 5

The text can be reorganized as needed. For example, after the introduction of elements and models of rhetoric, the grammar/punctuation can be moved to first consideration, as can the chapters on speaking or emailing or business documents. The lessons on the research paper can be put wherever necessary. Likewise, the lessons on using rhetorical methods in job hunting and interviewing and resume writing can be assigned at different points within the course.

Organization/Structure/Flow rating: 5

The organization is logical and clear from introduction of rhetorical elements to their usage in writing and speaking situations. Chapters are divided into subtopics for easy transition and comprehension.

Interface rating: 5

The interface issues might come from uploading the videos from the text, but the link is always provided. Graphic material shows clearly.

Grammatical Errors rating: 5

The grammar is accurate; all three authors were English majors and professors.

Cultural Relevance rating: 4

The scenarios are not particularly concerned with cultural issues nor with comparison of the North American style to other nationalities or ethnicities. The videos are YouTube lessons by Caucasian presenters.

Comments

This book should be easy for students to use together in class or independently. And it might be considered a handbook to refer to throughout their college and professional lives.

Reviewed by Dayle Turner, Professor, Leeward Community College on 2/11/22

Comprehensiveness rating: 4 see less

The stated goal of the text is to analyze the communication process in professional settings so readers can maximize their chance to gain and retain employment upon university graduation. The text is adequately comprehensive in its examination of "communication through political, rhetorical, ethical, and interpersonal lenses."

Content Accuracy rating: 5

The information is accurate and sources adequately documented.

Relevance/Longevity rating: 4

Most of the text, particularly chapter 16 on digital communication, reads as relevant and will remain relevant for some time.

Clarity rating: 5

The content is well-presented, with detailed analyses and descriptions, pertinent examples, and clear cross-references.

Consistency rating: 5

The writing therein is consistent in tone and style. The chapters, 36 in total, follow a consistent format of Learning Objectives, Key Terms, Content, Key Takeaways, and References.

Modularity rating: 5

Chapter topics are distinct enough to be assigned as independent reading units. Information from one chapter, when it is relevant in another, can be summarized quickly, so chapters could be selectively assigned or reordered to suit course design.

Organization/Structure/Flow rating: 5

The text flows quite smoothly through discussions of rhetorical theory, essentials of technical writing, types of technical correspondence, job search strategies, report writing strategies, and public speaking essentials.

Interface rating: 5

There were no issues with the interface.

Grammatical Errors rating: 5

There were no grammatical errors.

Cultural Relevance rating: 5

Content does not come across as offensive or culturally insensitive. Several sections in Chapter 4 speak to audience diversity and reminds the writer to remain cognizant of the intended audience. Chapter 5 also discusses ethical issues concerning diversity and workplace dynamics to promote a welcoming, safe and inclusive environment.

Comments

Overall, this is a sound text that provides a comprehensive overview of effective professional communication. I suggest the addition of templates for some of the document types highlighted. Furthermore, templates and exercises, perhaps contained in a supplemental text, may be beneficial to enhance student learning of concepts and ideas.