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Human Relations

(11 reviews)

Laura Portolese Dias, Central Washington University

Pub Date:

ISBN 13: 9781453349755

Publisher: Saylor Foundation

Language: English

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Reviewed by Douglas Swanson, Coordinator for Labor Studies, University of Missouri St. Louis on 5/21/18

By focusing this textbook on the practical side of human relations the authors have provided a good text that can be used as a foundation for beginning human relations classes. I agree with some of the other reviewers that an index or glossary... read more


Reviewed by Ben Bryan, Adjunct Faculty, Rogue Community College on 4/11/17

This book seems appropriately comprehensive for a Human Relations textbook related to work and a career. All of the relevant theories are covered in a thorough manner and related well to the context of employment. There was no areas that were... read more


Reviewed by Linda Davenport, Program Lead, Business Administration, Klamath Community College on 8/21/16

This textbook appears to cover the content area fully, especially compared to similar texts. It was awkward to not have an index or glossary (though that may be common with open source materials?) and figures did not show up correctly or load... read more


Reviewed by Genevieve Klam, Instructor, Rogue Community College on 8/21/16

The textbook covers a wide variety of human relations issues and is useful not only for workplace relations but interpersonal as well. The focus of the text is practical rather than theoretical, perfect for a beginning human relations class. Case... read more


Reviewed by Jane Krump, Professor, North Dakota State College of Science on 1/7/16

The text covers all of the relevant topics in human relations as they relate to career success. Today's students will especially appreciate it's practical application focus, rather than theoretical focus. As presented, the concepts will be seen... read more


Reviewed by Debra McCarthy, instructor, Central Lakes College on 1/7/16

As described in the preface, the textbook is a practical guide to Human Resource Management. The information covered in the textbook is similar to other Human Resource Management textbooks. This is the first Human Resource Management text I... read more


Reviewed by Fayetta Robinson, CMA(AAMA) MA Instructor, Treasure Valley Community College on 1/7/16

The text book appropriately and effectively covered numerous topics in regards to human relations and is suitable for a wide variety of audiences. read more


Reviewed by Ken Kompelien, Academic Dean, Social & Behavioral Sciences Instructor, North Dakota State College of Science on 1/7/16

I found this book to be appropriately comprehensive for an introductory level course on human relations, organizational behavior or or work-place communications. In reviewing this textbook, I compared it to the textbook currently used in our... read more


Reviewed by Mercedes Santana, Instructor, University of Wisconsin-Milwaukee on 1/7/16

This book provides a good overview of human relations with incorporation of personal self-awareness. It does not have a comprehensive glossary, however all terms and main points are outlined throughout the chapters in an organized and easy to find... read more


Reviewed by Michele Barber, Faculty Counselor/Instructor, Lane Community College on 1/7/16

The text covered all of the elements of human relations and provided contemporary and useful subject information that can be used in the real world. read more


Reviewed by Katie Barwick-Snell, Associate professor, University of Oklahoma on 1/12/15

The text covered all of the organizational side of human relations read more


Table of Contents

  • Chapter 1: What Is Human Relations?
  • Chapter 2: Achieve Personal Success
  • Chapter 3: Manage Your Stress
  • Chapter 4: Communicate Effectively
  • Chapter 5: Be Ethical at Work
  • Chapter 6: Understand Your Motivations
  • Chapter 7: Work Effectively in Groups
  • Chapter 8: Make Good Decisions
  • Chapter 9: Handle Conflict and Negotiation
  • Chapter 10: Manage Diversity at Work
  • Chapter 11: Work with Labor Unions
  • Chapter 12: Be a Leader
  • Chapter 13: Manage Your Career

About the Book

Human Relations by Laura Portolese-Dias addresses all of the critical topics to obtain career success as they relate to professional relationships.

Knowing how to get along with others, resolve workplace conflict, manage relationships, communicate well, and make good decisions are all critical skills all students need to succeed in career and in life.

Human Relations is not an organizational behavior; rather, it provides a good baseline of issues students will deal with in their careers on a day-to-day basis. It is also not a professional communications, business English, or professionalism textbook, as its focus is much broader — on general career success and how to effectively maneuver in the workplace.

From communication challenges to focusing on one's own emotional intelligence, the examples throughout Human Relations will help students understand the importance of the human side in their career.

This book's easy-to-understand language and tone is written to convey practical information in an engaging way. Every chapter opens with a realistic example which introduces a concept to be explained in detail later. Each chapter contains relevant examples, YouTube videos, figures, learning objectives, key takeaways, exercises, and a chapter-ending case that offer different ways to promote learning. Many of the end-of-section exercises offer self-assessment quizzes, so students may engage in self-understanding and development.

About the Contributors


Laura Portolese Dias holds a master of business administration from City University and a doctorate of business administration from Argosy University. Laura teaches at Central Washington University in the Department of Information Technology and Administrative Management, part of the College of Education and Professional Studies. 

Before beginning her teaching career, Laura worked for several organizations in management and operations. She’s also an entrepreneur who has performed consulting work for companies such as Microsoft. She is the author of Human Resource Management with Flat World Knowledge and two other textbooks with McGraw-Hill.

Personally, Laura does lots of hiking and backpacking with her two dogs and husband, Alain. They reside in Peshastin, Washington, a small eight-hundred-person town in the Central Cascades of Washington State. When Laura isn’t in Peshastin, she travels extensively, usually wherever there is good scuba diving!