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Customer Centric Strategy
Copyright Year: 2021
Contributor: Shields
Publisher: eCampusOntario
License: CC BY-NC-SA
Customer centricity is about organizational transformation making the customer the focus for business decisions, processes, product development, services, and procedures. Some companies purport to be customer centric but they fall short in connecting this concept throughout all functional areas of the business. While it is important to offer superb customer service, being customer centric is far more than that. It's about mapping the customer journey to discover customer needs and wants, what's working and what is not, then taking action to improve the customer experience. Customer loyalty is built through providing exceptional customer experiences. This in turn increases revenues through positive company image, referrals, and increased customer lifetime value. Most organizations today realize that they must focus on the customer to remain competitive.
(1 review)
Comparisons of the Codex Alimentarius Principles of Nutrition Labelling and Relevant Guidelines of Taiwan and the United States
Copyright Year: 2022
Contributors: Chiang, Yuan, and Liang
Publisher: Software Liberty Association, Taiwan
License: CC BY-NC-SA
Codex Guidelines on Nutrition Labelling and The US 21 CFR PART 101.9 Nutrition Labeling are the primary references for Taiwan FDA to establish and amend the nutrition labeling regulations.
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(0 reviews)
Comprehensive Musicianship, A Practical Resource
Copyright Year: 2023
Contributors: Harlow, Peyton, Schwabe, and Swilley
Publisher: Iowa State University Digital Press
License: CC BY-NC-SA
This OER presents an integrated suite of learning resources developed for the core music theory and musicianship curriculum at the University of Northern Iowa School of Music. It provides a more comprehensive symbiosis of musicianship and music theory learning than can be found in existing textbooks, including engaging and progressive video demonstrations and interactive listening and vocal exercises that integrate musical knowledge with foundational musical skills.
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(0 reviews)
The Science of Sleep
Copyright Year: 2022
Contributor: Shook
Publisher: Kapi'olani Community College
License: CC BY
The Science of Sleep teaches us the vital importance of sleep and how it determines our mental and physical health. It explores the neuroscience of sleep and cultural, social, and political aspects of how people view sleep and are affected by sleep.
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(0 reviews)
Properties and Behavior of Soil – Online Lab Manual
Copyright Year: 2021
Contributors: Hossain, Islam, and Badhon
Publisher: Mavs Open Press
License: CC BY-NC
This project aims to provide a complete guide for the CE/AREN 3143 course (Properties and Behavior of Soil). Students will be benefitted from this online lab manual.
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(0 reviews)
Dress, Appearance, and Diversity in U.S. Society
Copyright Year: 2020
Contributors: Reddy-Best, Elder, and Hassall
Publisher: Iowa State University
License: CC BY
This book introduces topics about identity, dress, and the body. Through the content, readers explore how individuals and communities use dress as a way to communicate (i.e. “negotiate” in fashion studies) their various identities. There is heightened attention to social justice, power, privilege, and oppression. That is, the content focuses on the experiences of historically marginalized communities and the ways they navigate dress and dressing their bodies in different contexts. In the first part of the book, readers are introduced to concepts and theories related to fashion, clothing, dress, and/or accessories. In the second part, readers examine the role that fashion, clothing, dress, and/or accessories play in identity development for individuals in marginalized communities in the United States.
(2 reviews)
Women Worldwide: Transnational Feminist Perspectives - 2nd Edition
Copyright Year: 2022
Contributors: Butts, Duncan, Lockhart, and Shaw
Publisher: Oregon State University
License: CC BY
During the past few years, we’ve witnessed how interconnected our world is. These instances of global interconnection—both positive and negative—have differing impacts on people based on gender while also creating and reinforcing the ways people experience gender. We see that experiences of gender are always shaped by nationality, race/ethnicity, sexual identity, social class, ability, age, and religion. This social construction of gender, its shaping of the world, and its effects on individuals and groups of people are at the core of this textbook.
(3 reviews)
Food Studies: Matter, Meaning, Movement
Copyright Year: 2022
Contributors: Szanto, Di Battista, and Knezevic
Publisher: eCampusOntario
License: CC BY-NC-SA
Food Studies aims to help readers understand and address numerous issues within food, food culture, and food systems. These subjects transcend disciplinary boundaries and call attention to how matter, meaning, and movement produce complex and dynamic food-human realities. Chapters range from sovereignty to breastfeeding, financialization to food porn, pollination to fair trade. Embedded throughout, art, poetry, illustration, and audiovisual works offer moments to reflect on and synthesize the text-based entries. Through reading, classroom discussion, and engaging with the extensive pedagogical tools, learners and teachers alike may acquire a new sense of things foodish—along with a new sense of their own place and role within food systems themselves.
(2 reviews)
American Encounters: Art, History, and Cultural Identity
Copyright Year: 2018
Contributors: Miller, Berlo, Wolf, and Roberts
Publisher: Washington University Libraries
License: CC BY-NC-SA
American Encounters provides a narrative of the history of American art that focuses on historical encounters among diverse cultures, upon broad structural transformations such as the rise of the middle classes and the emergence of consumer and mass culture, and on the fluid conversations between "high" art and vernacular expressions. The text emphasizes the intersections among cultures and populations, as well as the exchanges, borrowings, and appropriations that have enriched and vitalized our collective cultural heritage.
(2 reviews)
Geology Online Lab Activities: An Open Educational Resource for Community College Students and Instructors
Copyright Year: 2022
Contributor: Davies
Publisher: CUNY Academic Works
License: CC BY-NC-SA
The online geology lab for community college students was developed by Dr. Rondi Davies, a faculty member at Queensborough Community College, City University New York, during two years of forced online synchronous learning brought on by the COVID-19 pandemic. This open educational resource collects many of Dr. Davies’ favorite open-access materials and supplements them with her own work within a single, cohesive laboratory manual intended for two-year, non-major college students from the New York area.
(1 review)