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Healthcare in the United States: Navigating the Basics of a Complex System

Contributors: Howe, Dozier, and Dickenson

Publisher: University of North Georgia Press

License: CC BY-SA

This book is a collaborative effort among three faculty members from the Darton College of Health Professions, Nursing Department, at Albany State University, a Historically Black College and University (HBCU), and part of the UniversitySystem of Georgia. The book idea originated from a grant-funded program to create open education resources (OER) for students learning in UniversitySystem of Georgia’s eMajor courses. The cost of education in the United States is remarkably expensive, and the added burden of purchasing textbooks for each course can be prohibitive. The opportunity to create free educational materials has been a rewarding experience. A free pdf form of this text is available for download. The authors of this book are registered nurses who have each worked 25 or more years in various roles and specialties within our healthcare system. There have been many changes throughout the years. The authors’ experience and knowledge are from a nursing perspective not found in other texts of similar content.The healthcare system has advanced tremendously since the very beginning of our formalized system. The most significant growth has been in technology use to support, diagnose, increase patient safety, and document patient outcomes.However, more can be done to ensure a system that meets all our citizens’ healthcare needs.Readers of this text will learn a brief history of our healthcare system and explore the current state of health in the U.S. In the next 12 chapters, readers will:

(1 review)

Compact Anthology of World Literature II

Contributors: Turlington, Horton, and Getty

Publisher: University System of Georgia

License: CC BY-SA

The Compact Anthology of World Literature, Parts 4, 5, and 6 is designed as an e-book to be accessible on a variety of devices: smart phone, tablet, e-reader, laptop, or desktop computer. Students have reported ease of accessibility and readability on all these devices.

(5 reviews)

Para vivir con salud

Contributors: McKnight and Kuhnheim

Publisher: Kathryn Joy McKnight and Jill Kuhnheim

License: CC BY-NC

We are asking anyone who adopts this webbook or uses portions of it in their teaching to please let us know at this link (click here).

(2 reviews)

Where Does Art Come From?

Contributor: McCurdy

Publisher: Mavs Open Press

License: CC BY

Contributors to this open textbook offer relatable descriptions, details, and contexts of artworks from around the world, which have often been relegated to the peripheries of art and social history. Art traditions from Africa, Oceania, South and Southeast Asia, Islamicate regions, East Asia, and the indigenous Americas (before colonization) are prioritized to challenge the long-held view that “real art” only comes from the West. Introductory discussions of the history of art history and geographic conventions set the stage for considering the larger question, “where does art come from,” and other questions such as, “why haven’t I heard much about art from Africa, Oceania, etc.?” This book takes a pluralistic approach, forefronting diversity and interconnectedness. Scholars and students collaborated to produce this book. Student contributions will continue to improve the text and interactivity as it evolves. A scavenger hunt of student-made “easter eggs” builds a thread of engagement and humor throughout the book. Make sure to find them all!

(3 reviews)

Contributor: Shields

Publisher: eCampusOntario

License: CC BY-NC-SA

Customer centricity is about organizational transformation making the customer the focus for business decisions, processes, product development, services, and procedures. Some companies purport to be customer centric but they fall short in connecting this concept throughout all functional areas of the business. While it is important to offer superb customer service, being customer centric is far more than that. It's about mapping the customer journey to discover customer needs and wants, what's working and what is not, then taking action to improve the customer experience. Customer loyalty is built through providing exceptional customer experiences. This in turn increases revenues through positive company image, referrals, and increased customer lifetime value. Most organizations today realize that they must focus on the customer to remain competitive.

(1 review)