Public User Services & Technology: a Primer for Librarians
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Micah Bateman, University of Iowa
Sera-Ann Hargrove, University of Iowa
Copyright Year:
Publisher: University of Iowa Libraries
Language: English
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Conditions of Use
Attribution
CC BY
Table of Contents
- About this Book
- Introduction
- I. Public User Services
- 1. Library Technology
- 2. Digital Literacy
- 3. Digital Divide
- 4. Web Accessibility
- 5. User Experience
- 6. Online Reference Interviews
- 7. Online Search Techniques
- 8. Online Reference Resources
- 9. User Technology Management
- II. The Digital Divide
- 10. Introduction to Part II: The Digital Divide
- 11. Digital Divide and Age
- 12. Digital Divide and Disability
- 13. Digital Divide and Immigrants
- 14. Digital Divide and Indigeneity
- 15. Digital Divide and Race
- 16. Digital Divide and Rurality
- 17. Digital Divide and Socioeconomics
About the Book
Public User Services & Technology: A Primer for Librarians is an open-access introduction to the tools, concepts, and practices that shape technology-centered public services in libraries. Developed through an OpenHawks grant at the University of Iowa Libraries, the book features student-authored chapters edited by faculty and graduate staff, each aligned to a core topic in public user services. Designed for MLIS students, beginning librarians, and library workers, chapters may be read independently or used as modular instructional and training resources.
About the Contributors
Editors
Dr. Bateman's research focuses on American cultural heritage from small community archives to big social-media platforms. He is at work on a grant from the Institute of Museum & Library Services to investigate strategic practices and partnerships for coordinating robust community memory in rural communities, and his book project, Lyric Publics: The Uses of Poetry in American Social-Media Campaigns, charts the circulations of poets and poems on social-media during periods of political contest.
Sera-Ann Hargrove (she/her) is a second year SLIS student going for the Special Collections Librarianship Certificate. When she’s not in class, you can find her at a coffee shop reading and writing, attending literary events, or listening to music.