Leading with Cultural Intelligence
Mai Moua, Leadership Paradigms, Inc
ISBN 13: 978-1-4533328-9-4
Publisher: Saylor Foundation
Conditions of Use
This book gives a thorough background of various elements of culture; an explanation of cultural intelligence; ways to increase self-awareness to read more
This book gives a thorough background of various elements of culture; an explanation of cultural intelligence; ways to increase self-awareness to improve your understanding of how you look at the world; and case studies. There may actually be too much information given; the focus is on breadth rather than depth. There are real-life examples throughout the book that really bring the concepts to life, and are useful for application. Although I teach a Diversity course, even I learned some things, and haven’t seen a source that offers so many perspectives in once place. However, for someone who is unfamiliar with this topic, there will be important concepts missing. This text is better used to supplement materials. The book could be improved by offering a more thorough table of contents. A brief description of each chapter is given, but each chapter is divided into sections. It would be helpful to have these all listed out for quick access.
The content appears to be accurate.
While some of the sources are 15+ years old, the content is still applicable today. Although the book uses many workplace examples and states it is meant for those in leadership positions, it could be used for general diversity education. Case studies will need to be reviewed in the future for relevance.
This book is easy to read and understand, and is interesting. There is only a short vocabulary list. A more comprehensive glossary would be useful.
The book is written in a consistent voice throughout. Each chapter contains real life examples to help illustrate concepts.
While I think readers would most benefit from reading the introductory chapters, most chapters could be used on their own, especially if there was a need to highlight a particular concept. However, as mentioned above, the chapters would be better for supplemental material.
The text starts with basic definitions and theories, and moves on to more complex ideas. Examples and applications are given throughout to help with understanding of the material. I liked the chapter of case studies at the end.
There is a link on pages 6 & 8 that does not work (http://www.cileadership.com) (disappointing since it states it has further examples and case studies, something I have been looking for!). There were no issues in navigation or viewing. A more complete table of contents and definitions would be useful.
The book is well written and is free of any major grammatical errors.
The author of the book is Hmong American (based on info from the introduction). Their experience and worldview likely influences the perspectives given in this book, however, that should actually be relevant for this topic. There does not seem to be an even distribution of stories, examples, etc. for various cultures. For example, a document search showed Hispanic & Latino appearing over 40 times, “Asian” appearing 23 times, while “Black” or “African American” only appeared 7 times, and “Native Americans” only appeared 4 times. Many other cultures are mentioned as well. Nothing appears offensive. However, the stories and case studies could be improved by consistently pointing out that even within cultures, these are just examples and actual people from these cultures may not fit into the scenarios to avoid students stereotyping.
I enjoyed this book and like the applied nature of it. It will be a good supplement to material I am already using. I think many of the chapters could be used in a variety of classes where there is a diversity component.
This text covers a broad range of material examining the relationship between cultural intelligence and leadership. The collection of topics seems read more
This text covers a broad range of material examining the relationship between cultural intelligence and leadership. The collection of topics seems comprehensive, but depth within each topic is at times cursory. The author uses extensive scenarios to help introduce the concepts. This provides an excellent launching point for classroom discussions. The definitions to terms at the beginning of the book are helpful to students unfamiliar with the topic. Including terminology at the end of each chapter, along with the chapter review, would be helpful.
The content and terminology in the text were accurate and unbiased.
This text is very relevant, especially in light of Globalization. Some of the references are a bit dated. An update as to the impact of the Internet and social media would be useful.
This text is written in a clear and easy to understand manner. Students should be able to easily read and understand the chapters. The examples make the material engaging.
The format from chapter to chapter is consistent. However, some chapters feel like there are too many disconnected concepts trying to be incorporated. You can see the amount of work put into creating these chapters; however, better connections between concepts would be helpful for the reader.
The modularity of this text is outstanding. Not only can the chapters used separately, but the sub-sections in each chapter also can be assigned separately.
The organization and structure of the material appear disjointed primarily due to the modularity of the text. If using this text in its entirety, linkages as to how the topics relate would be needed in order for students to understand the bigger picture beyond distinct concepts.
This text is free from interface issues. Tables were easy to understand. One link in the introduction directing the reader to case studies did not work.
There were no grammatical errors in the text. There were only a few typographic errors.
Since this text focuses on cultural intelligence, it is culturally sensitive. In fact, a few examples help to illustrate the cultural stereotypes.
Overall, this text has a lot of good content and launching off points for class discussion. I teach Global Marketing, so I would use sections of the text as illustrations to help students understand the differences among global consumers, as well as how to work with global businesses. The content, and associated scenarios, is very engaging and readable. This text would be a great supplement to my class.
The text attempts to cover a wide range of culturally relevant material focusing on the author's model of Cultural Intelligence, yet the term and read more
The text attempts to cover a wide range of culturally relevant material focusing on the author's model of Cultural Intelligence, yet the term and model is not fully defined until chapter 3. In addition, there are many culturally relevant terms such as: cultural competence, ethnocentrism, and diversity (page 25) to name a few, which are not fully articulated. An excellent diagram and definition of the layers of diversity the author could have used is one by Gardenswartz and Rowe (2003). A glossary of terms would be helpful. additionally, there were some leading intercultural experts omitted from this text who would have lent more credibility and context to the author's work.
The text references key theories and concepts while correctly citing the original works. I found only one citation missing for Mary Parker Follet on page 193. Otherwise, the content appeared to be accurate and unbiased.
The text, while currently relevant, will require some updates of the case studies. The author gives a website in her Preface (page 8) that is intended to provide training tools and a list of inventories along with updated case studies, but it appears to be no longer in operation.
The text is written in a very accessible style for most readers. It is written with very little use of technical jargon.
Some chapters attempt to incorporate too many ideas. I would have preferred that the author add a couple of chapters instead of incorporating so many sub-sections.
The text does lend itself to being sub-divided into sections that can easily fit into the design of different classes and workshops by an instructor.
I would like to see definitions of the Cultural Intelligence Model presented earlier in the text since this is the heart of the text. I did, however, appreciate the integration of case studies in the text that help provide continuity and clear examples of the model.
I found no problems with interface. All visuals are easily understood and well presented.
I spotted a few grammar errors. I would suggest another proofreading of the text.
The author demonstrated cultural sensitivity with each diverse case study she wrote, attempting to present a variety of cultures in an empathetic and unbiased way. What I would have liked included, however, was a discussion about race and socioeconomic status as they relate to cultural differences.
The author's engaging prose draws the reader in. There are many case studies presented to help underscore the importance of key concepts as well as provide realistic examples of how the author's model of cultural intelligence can effectively help individuals work toward better workplace relationships, organizational change, and interpersonal understanding.
This book presents a detailed and comprehensive account of the connection between leadership and cultural intelligence. It is a fair mix of read more
This book presents a detailed and comprehensive account of the connection between leadership and cultural intelligence. It is a fair mix of anecdotes, leadership/culture-related concepts, reflection exercises, recommendations for practice, etc. This book is more like a handbook for professionals than a college undergraduate textbook in its present form; the content is appropriate for a handbook. The preface and introduction do a great job of presenting the rationale and need for this book. However, the definition of ‘culture’ is not nuanced; this book emphasizes primarily a social science approach to culture. Even as a handbook, approaching culture also from the interpretive and critical perspectives can enhance its effectiveness (see Martin and Nakayama's approach to culture and intercultural communication). For instance, discussions of ‘power,’ ‘hierarchy,’ ‘oppression,’ ‘agency,’ and so on, can be very useful in the global/cross-cultural/intercultural contexts as regards leadership. Page 8 has a list of definitions and terminologies, which helps, but a separate glossary and/or index can help (not included).
The content is unbiased and accurate. Numerous anecdotes and case studies present different value/culture-based perspectives on issues, thus tackling the problem of bias. Concepts, statements, descriptions included are error-free and accurate. There are a few editing errors.
The book is extremely relevant. The concept of cultural intelligence is fairly new, and the author does an excellent job of describing it. Moreover, by connecting this concept to ‘leadership’ in the global/cultural context, the author raises the efficacy and relevance of this book. A chapter on the future of cultural intelligence helps. However, the anecdotes and case studies might need to be updated from time to time.
The text is written in lucid, accessible prose, and there is minimal jargon/technical terminology used.
Terminologies/descriptions are consistent throughout the book. The framework too is consistent; the same headings and sections are used in every chapter throughout the book.
The author states that the book can be read in the following ways: 1) Begin at the beginning; 2) Read individual chapters; and 3) Read case studies and work on inventories. The author is correct in noting this. The text can be divided into smaller reading sections and/or can be used/read in different ways. This enhances its modularity.
The fact that this book can be read in different ways, can be broken down into sections, etc. affects its overall flow. In other words, the book has great modularity but suffers from a choppy organization. The instructor/trainer using this book must connect ideas and prominent themes for students. If not done, students will enjoy and find the individual sections useful and informative, but not grasp the overall context (leadership and cultural intelligence) to which these issues/concepts are tied to.
The text does not suffer from any significant interface issues.
Minimal grammatical errors.
This book discusses culture and cultural intelligence in the context of leadership, as well as presents numerous anecdotes and personal reflections; in so doing, it does a fair job of remaining culturally sensitive. Yet, at some points, the anecdotes reinforce certain cultural stereotypes.
This book focuses on an important and hugely relevant topic- leadership and cultural intelligence. It also presents personal reflections and anecdotes to explain ideas and concepts, as well as provides guidelines and recommendations for practice. Yet, the content does not always capture the nuances and complexities of human interaction in global/cross-cultural/intercultural contexts. This book can be useful as an introductory handbook for professionals; if used as a textbook, it must be complemented with other readings and texts.
This book is comprehensive in the respect that it covers a very wide range of relevant material. It does not treat much of the material that it read more
This book is comprehensive in the respect that it covers a very wide range of relevant material. It does not treat much of the material that it covers comprehensively, though. For instance, I found its treatment of the GLOBE study, for instance, fairly cursory. It covers other topics, such as cultural intelligence, quite well. I could see myself assigning sections of the book for use in a course on leadership, though not using it as the sole course text.
Descriptions of works that I am familiar with were faithful to the original works.
The book's content and case studies seem up-to-date at present, but as things change in the field of leadership studies fairly quickly; it will likely require periodic updating.
This is an engaging read, for a textbook on leadership. The author does a great job providing context for ideas and concepts that might be unfamiliar to a typical reader, and the prose is in general easily to read and understand.
I would characterize this book as internally consistent, but not very unified. At various points, I found myself wondering how various discussions in the book were supposed to relate to one another.
This book is written in such a way that many of its chapters can stand well on their own. Chapters 2 and 3 are particularly notable in this regard.
When you read the book's preface, it presents like a unified text. But reading the book itself yields a different impression, in part because the author tries to cover so much ground. At points, the text seems to jump around, with insufficient attention being paid to how the various topics being discussed relate to one another and contribute to a broader understanding of culturally intelligent leadership.
The book is very traditional in its "interface;" I had no difficulty navigating its prose, diagrams, and tables.
This book is well-edited. I noted only a few typographical errors, not enough to be distracting.
Given the book's topic, one would expect it to be sensitive to cultural differences. It does not disappoint in this regard.
I think several chapters of this text can be quite useful in an undergraduate course on leadership, especially given the clarity and accessibility of the writing. I will probably assign two or three of its chapters in my course next semester.
The text seems to have been written based on the author's experience facilitating cultural intelligence seminars for industry and corporate leaders. read more
The text seems to have been written based on the author's experience facilitating cultural intelligence seminars for industry and corporate leaders. In my opinion, it would make an effective supplemental text but is not comprehensive enough to stand alone. While many new terms and concepts are introduced and well-defined in the text, there is no glossary included. The table of contents is specific enough to allow for reference point, but the book does not include an index.
The content seems to be accurate and unbiased. I did not notice any glaring errors.
The content mostly references experts and other texts from the 1990s and 2000s with most major references ending by 2007. It seems the text could use some updating on recent developments in cultural intelligence. Aligned with this update, it would be straightforward to implement more recent case studies involving examples from contemporary immigrant groups.
The text is written in a very accessible style which I believe would be easily understood by most readers. When technical jargon is used, it is well defined and supported by the context and adequate examples.
The text is consistent within it's own framework and terminology. At times, the author seems to reach beyond her topic to provide information on foundational concepts to cultural intelligence such as self-efficacy and emotional intelligence, but this seems to be done with an eye toward readers who are new to the topic. Many of the ideas given for activities and discussion topics are unclear in terms of the expected outcome and would require much facilitation by the instructor to draw readers to a successful conclusion.
The text easily lends itself to being sub-divided into sections to be used as the instructor wishes.
The text is well organized, but the flow of the book is a bit stuttering. Many times I felt as if the examples or activities ended before the 'punchline' and left the reader confused as to their purpose.
In my experience, the book's interface is clear and free from any distracting issues.
Any grammatical errors in the text were minor and did draw the readers attention away from the concepts presented.
As the topic of the book is cultural intelligence, the author takes pains to be culturally sensitive. Updates to the examples presented in the book would make it more culturally relevant to contemporary issues.
Overall, the book is very readable. The many examples and case studies bring life to the topic. I feel the book would be useful as supplementary material in an academic course as long as it was well-facilitated and integrated with other material or activities.
Text is comprehensive in its focus on leadership, but needs more literature on cultural intelligence. If the author has created this term then it read more
Text is comprehensive in its focus on leadership, but needs more literature on cultural intelligence. If the author has created this term then it would be useful to see its theoretical history. If created by the author then add credibility to the concept with research or listing of organizations that these techniques were tried and or piloted. Definitions were provided early in the text in a chapter. However these do not nearly cover all the terms used in the text.
All sources quoted and paraphrased seem to be accurate.
Text is extremely relevant for a variety of disciplines. I would like to see more organizational diversity, more settings, and disciplines included in the examples. I would like to see more updates from authors included in the book, e.g. Goleman.
Content is very clear. It is a very readable book with little jargon or confusing technical language.
I would like to see the author carefully review the current framework. I found myself confused with model creation and chapter logic.
Excellent modularity. I think this text could be used in parts along with primary texts in a course or in organizational training sessions.
I struggled with the flow of the content. I would like to see definitions and Cultural Intelligence model presented early in the text. I would also encourage chapters to be logically and clearly connected to your model.
No problems with interface. All visuals were easily understood and well presented.
A few grammar errors. I would recommend another proofing of the text. Nothing significant. I would like to see the book all written in the third person.
Since the focus of this book is on cultural sensitivity and practice it is absolutely culturally relevant.
The author has worked very hard bringing together theory and personal experience. The topic is a critically needed addition to many courses. I think clarifying the concept, showing its practical validity, and using a diverse group of settings would make this text much better.
Because of the large number of topics the author attempts to cover, a glossary of terms is not only helpful but necessary. Highlighting key terms read more
Because of the large number of topics the author attempts to cover, a glossary of terms is not only helpful but necessary. Highlighting key terms might make navigating the chapters more helpful for students. While overall good, some sections, like that which deals with non-verbal communication could use more barriers like proxemics, haptics, territoriality, etc. The text aptly takes on issues of bias in the introduction. This seems to be largely absent in the later chapters.
The text highlights important theories and concepts and properly cites the original work. No errors were found in accuracy of terminology or core concepts. At times though, expounding on how there are conflicting theories or definitions of terms would be useful for the reader.
The text is useful in the present however the reliance upon personal narrative and some of the case studies will require significant updates in the future. Particularly, little attention is given to the connectivity of a digital culture and the impact this has on global and sub-cultural ideas of cultural communication.
The text is clear and easy to follow. It is written without much if any technical jagon.
At times the chapters seem to try to incorporate too many ideas and broken into an unmanageable number of sections. In other chapters there is an emphasis on one topic which seems to be given perhaps more space and detail than would be ideal.
The book's larger structure is intact and provides the ability to assign one chapter apart from others. This is useful in a classroom setting. However, the inner structure of each chapter is at times less clear and the emphasis on personal narrative at times would become awkward apart from the larger text.
Some chapters have so many individual sections that it is difficult to follow the connections between them. There is not always a logical order to these sections and it would take a great deal of effort to make connections for students. In this way, the text seems better suited for a corporate facilitation within a consultation setting.
The book has no interface issues. Charts and text are displayed appropriately.
No identifiable grammatical issues.
Like many other texts focusing on culture, this text substitutes the idea of cultural difference for country difference. This leaves a large gap in the information provided when considering subcultures within a given society. Namely, as a text marketed in the U.S. the absence of discussions of race or socioeconomic status as markers of cultural differences is somewhat problematic. In this way key ideas about bias, racism and or discrimination are largely absent as well.
In attempting to keep the prose light and “non-academic” the author appears to skirt some major concepts of importance. For example, while many of the examples provided point toward ideas of ethnocentrism in chapter two, the term is not named or defined for the reader. Providing a vocabulary for the reader would help to mentally organize the information and tips provided. The use of personal narrative to begin each chapter would work well as a text for business leaders in a management group/consulting situation but may be less useful in the classroom for students attempting to easily navigate key terms and concepts. The text is engaging for an individual reader outside of a classroom setting and provides an accessible introduction to ideas of cultural intelligence.
The text seems to be too comprehensive tying in too many concepts and not tying them all together. Cultural intelligence is somewhat defined, but read more
The text seems to be too comprehensive tying in too many concepts and not tying them all together. Cultural intelligence is somewhat defined, but then emotional intelligence is brought in, self-efficacy is introduced, and other concepts that aren't really tied together with the original concept of cultural intelligence. There is no index or glossary per se, New words and concepts are introduced throughout.
The book is mostly accurate in terms of the quoted experts in their respective fields (Bandura, Gardner, etc.) as far as I could tell. There were some minor editing errors, not enough to be distracting though). I thought the author presented an unbiased view.
Of course with the number of examples and case studies, there will have to be regular reviews to assure that they remain up-to-date and relevant, but they seemed up-to-date as of this reading.
The book is written in a very accessible language, easily understood by most readers. There isn't a lot of technical/jargon used for this subject matter, and when it is used, it is provided in a context that makes it easily understood.
My biggest concern about the book is that there are many loose ends. I'm not sure how this book will be used, but it seems to me that it needs quite a bit of "shepherding" by the trainer. Some of the activities and examples don't naturally lead to any outcome that I could see without the engagement of the trainer to help point the reader/participant to a conclusion. Some of the examples didn't seem to connect me to the material that preceded them.
I think the strength of this book is that there are many subsections that can be easily taken individually and used at different times during different classes/workshops. I think that it would be best used in this way, making sure to take the time to "connect the dots" from the examples to the material the author is trying to clarify for the participant/student.
The material is quite choppy with many, many ideas thrown together, but not really tied to cultural intelligence. With the right instructor/trainer, this could be tied together, but I'm not sure I'd use this in an Adult Ed class unless I took a section and used it to teach a particular part of cultural intelligence. As sections it could make more sense to use. I would say for a corporate training tool with lots of trainer involvement, it could be a useful tool.
There were no interface issues, the only images were some tables, but they were quite easy to navigate and created no confusion.
Very few grammatical errors. Could use s bit of editing, but overall, it was quite good.
Since the book was about cultural intelligence, the author goes out of her way to make it culturally sensitive. I think that a few of the examples, however, actually could use some refining regarding their clarity of cultural sensitivity and cultural relevance.
I thought the author really worked hard to create "real" examples and case studies to make the material come to life. I think that some of these missed the mark, or even went the opposite direction. The stories/examples/case studies were all interesting and the book was easily read and engaging throughout.
Table of Contents
- Chapter 1: Culturally Intelligent Leadership Matters
- Chapter 2: Understanding Culture
- Chapter 3: Cultural Intelligence Defined
- Chapter 4: Thinking About Thinking
- Chapter 5: I Think I Can and I Will
- Chapter 6: Adapting and Performing
- Chapter 7: Cultural Intelligence in Action
- Chapter 8: The Future of Cultural Intelligence
About the Book
Organizations in the 21st century are in need of culturally intelligent managers and leaders. The pressure to build authentic global networks and to cultivate an appreciation and respect for cultural differences and similarities has driven cultural intelligence to the forefront of diversity and inclusion work.
Preparing today's students to be effective leaders in their professional lives requires that they hone their cultural intelligence as it is vital to working inter- and intra-culturally in today’s global economy. This unique ability to identify, recognize, and acknowledge the differences and similarities that exist between and among cultural groups and systems will set their leadership skills apart from the masses. And when applied, cultural intelligence can bridge the gap in cultural misunderstanding by creating awareness, knowledge, and patience of cultural norms and behaviors.
The purpose of Leading With Cultural Intelligence by Mia Moua is to outline the important ideas of cultural intelligence and the steps that must be considered and then practiced to become a culturally intelligent leader. The most important aspect covered within this book is that cultural intelligence is both a strategy and a tool towards cultural competency and proficiency. This book outlines the importance of understanding culture and its impact on organizations, the strategic value of cultural intelligence, and the significance of integrating and practicing cultural intelligence in everyday business life. When all these aspects are properly integrated and applied in the leadership and management process, organizations are more innovative and adaptable to respond to cultural changes.
About the Contributors
Mai Moua is the founder and president of Leadership Paradigms, Inc., a consulting firm which specializes in leadership and organizational development and training. She is Hmong-American and came to the United States in 1979 as a refugee from Thailand.